From CyberWurx Customer Wiki

Revision as of 19:14, 11 September 2009 (edit) Cwadmin (Talk | contribs) ← Previous diff		Current revision (17:57, 23 August 2010) (edit) (undo) Cwadmin (Talk | contribs)
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-	== <big> Cyber Wurx Managed Virtual Customer Knowledge Base </big> ==	+	= Cyber Wurx Managed Virtual Customer Knowledge Base =
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	Welcome to the Cyber Wurx Managed Virtual Customer Knowledge Base. This is a great resource to find solutions to commonly asked questions that are received by the support department, in addition to housing a number of helpful guides relating to Cyber Wurx utilities and policies.		Welcome to the Cyber Wurx Managed Virtual Customer Knowledge Base. This is a great resource to find solutions to commonly asked questions that are received by the support department, in addition to housing a number of helpful guides relating to Cyber Wurx utilities and policies.
		+
		+	== Cyber Wurx updates ==
		+	This section is for any important updates to our protocols, server configurations, or any other need-to-know information
		+
		+	[[SSH Port Change]] May 7th, 2010
		+
		+	== The Cyber Wurx Customer Center ==
		+	This is the portal in which you can submit tickets, manage mysql accounts, add ftp users and more...
		+
		+	[[The odds and ends of the customer center - Managed Edition]]
		+
		+	[[Add-on FTP Users]]
		+
		+	[[MySQL Databases]]
		+
		+	[[Domain Addition]]
		+
		+	== The Cyber Wurx [[cwMail 2.0 | CwMail]] system ==
		+	This is the portal in which you can create, check, and modify email accounts.
		+
		+	[[cwMail 2.0]] - looking for information on navigating our shiny, new, and improved cwmail system
		+
		+	[[Pop accounts]] - Having issues setting up your POP accounts with a specific e-mail client? Check here!
		+
		+	== The Cyber Wurx Stats System ==
		+	You can check various statistical information regarding your sites.
		+
		+	== How-To Guides ==
		+	[[Wordpress]] installs: quick and easy.
		+
		+	== Commonly Resolved Problems ==
		+	Q: My domain does not show up in ftp after I submitted a domain add
		+	*A: Please submit a ticket with the domain in question to support and they will fix it ASAP.
		+	Q: I uploaded a html file but it is showing all garbled in my browser
		+	*A: Re-upload the file using the ASCII method of transportation.
		+	*Make sure your ftp client can automatically detect file types.
		+	Q: I can not upload or edit anything to my Wordpress install
		+	*A:Please submit a ticket with the domain in question to support and they will fix it ASAP.
		+	Q: My server is very slow to respond to my request.
		+	*A: Please submit a ticket with the domain in question to support.
		+	*Please include a [[traceroute]] from your home computer to your domain.
		+
		+
		+	== Alphabetical List of Articles ==
		+	Know what you're looking for, but can't find it?
		+
		+	Below is a list of all published articles that pertain to Managed Virtual customers. If you can't find it listed below and would like to see it, [http://customer.cyberwurx.com let us know!]
		+
		+	[[image:trustWhite.jpg |center]]

---

Current revision

Contents 1 Cyber Wurx Managed Virtual Customer Knowledge Base 1.1 Cyber Wurx updates 1.2 The Cyber Wurx Customer Center 1.3 The Cyber Wurx CwMail system 1.4 The Cyber Wurx Stats System 1.5 How-To Guides 1.6 Commonly Resolved Problems 1.7 Alphabetical List of Articles

[edit] Cyber Wurx Managed Virtual Customer Knowledge Base

Welcome to the Cyber Wurx Managed Virtual Customer Knowledge Base. This is a great resource to find solutions to commonly asked questions that are received by the support department, in addition to housing a number of helpful guides relating to Cyber Wurx utilities and policies.

[edit] Cyber Wurx updates

This section is for any important updates to our protocols, server configurations, or any other need-to-know information

SSH Port Change May 7th, 2010

[edit] The Cyber Wurx Customer Center

This is the portal in which you can submit tickets, manage mysql accounts, add ftp users and more...

The odds and ends of the customer center - Managed Edition

Add-on FTP Users

MySQL Databases

Domain Addition

[edit] The Cyber Wurx CwMail system

This is the portal in which you can create, check, and modify email accounts.

cwMail 2.0 - looking for information on navigating our shiny, new, and improved cwmail system

Pop accounts - Having issues setting up your POP accounts with a specific e-mail client? Check here!

[edit] The Cyber Wurx Stats System

You can check various statistical information regarding your sites.

[edit] How-To Guides

Wordpress installs: quick and easy.

[edit] Commonly Resolved Problems

Q: My domain does not show up in ftp after I submitted a domain add

• A: Please submit a ticket with the domain in question to support and they will fix it ASAP.

Q: I uploaded a html file but it is showing all garbled in my browser

• A: Re-upload the file using the ASCII method of transportation.
• Make sure your ftp client can automatically detect file types.

Q: I can not upload or edit anything to my Wordpress install

• A:Please submit a ticket with the domain in question to support and they will fix it ASAP.

Q: My server is very slow to respond to my request.

• A: Please submit a ticket with the domain in question to support.
• Please include a traceroute from your home computer to your domain.

[edit] Alphabetical List of Articles

Know what you're looking for, but can't find it?

Below is a list of all published articles that pertain to Managed Virtual customers. If you can't find it listed below and would like to see it, let us know!