From CyberWurx Customer Wiki

This article is meant to be a helper article and used in conjunction with Welcome. The sections in this article should be treated as individual and isolated. They are meant to clarify and expand upon information presented in the Welcome article relating to our Colocation clients.

[edit] Accessing the data center

The data center is staffed 24 hours a day. To access the data center follow these steps:

1) Open up a service request at https://customer.cyberwurx.com and let us know when to expect you.

2) Enter the building at the front door (back door entry is prohibited unless previous arrangements have been made).

3) Sign in with security and have them notify us of your arrival.

4) We will come to the front desk and escort you to the data center.

[edit] Rack Information

[edit] Dedicated Colocation Customers

Dedicated colocation customers are free to secure their servers in whatever manner they see fit. However, please ensure that all systems ARE securely mounted within the rackspace. Good cable management is encouraged, as it not only allows us to more efficiently access your systems when you require remote support but also ensures better cooling and air circulation within the cabinet.

We have several different types of cabinets. If you have purchased a cabinet, please e-mail support@cyberwurx.com and confirm with them as to the types of rails that are compatible with the cabinet you have purchased.

[edit] Shared Colocation Customers

Shared Colocation Customers are free to rack their systems in whatever manner they see fit. However, any racking method that makes the surrounding u-space unusable will result in the account being charged as if it were utilizing that additional u-space.

Shared Colocation racks are 4 post threaded racks, so please be sure any mounting equipment you intend to utilize is compatible with this rack type.

Shared Colocation Customers are expected to supply their own mounting equipment.

If, for some reason, a shared colo customer does not (or is not able to) bring the proper equipment to rack their own systems, Cyber Wurx can rent rudimentary shelves until the customer can implement a better mounting solution. However, these shelves require roughly 3u of space to mount. As stated previously, this will apply towards additional space required for mounting equipment. (if a 1u shared colocation customer requires shelves, he will be charged for the additional 2u).

Shelf rental is intended as a last and temporary solution, and will be priced as such.

Shared Colocation Customers cannot leave their servers in the rack unsecured, as this causes a danger and liability to not only their systems, but those of the systems around them.

[edit] Power

[edit] Dedicated Colocation Customers

Dedicated Colocation Customers, or those who have purchased an entire cabinet or rack (40u) from us, are expected to provide their own power strip to power their cabinet or rack.

The power strips you provide will need to have L520-P plugs if you purchased a 20amp circuit, or L530-P plugs if you purchased a 30amp circuit.

As a last resort, we will rent powerstrips of the appropriate type. However, this service is meant as a last resort and as such will be fairly costly. If you need to go this route temporarily, e-mail sales@cyberwurx.com.

If you have questions about the power requirements for your cabinet or rack, please do not hesitate to send an e-mail to support@cyberwurx.com.

[edit] Shared Colocation Customers

Shared Colocation customers, or customers who have not purchased an entire cabinet or rack from us, are allotted one outlet on a power strip we provide.

If you are going to require more than one outlet (ie: if you have multiple servers, which is common) it is required that you provide your own power strip to connect to your allotted outlet.

The outlets on the power strips that we provide are simply traditional power plugs (ie: the kind you would find around your house).

If your installation utilizes more than one outlet on the RPC we have provided, you will be charged for each additional outlet used beyond the first.

As a last resort, we will rent powerstrips of the appropriate type. However, this service is meant as a last resort and as such will be fairly costly. If you need to go this route temporarily, e-mail sales@cyberwurx.com.

If you are still uncertain about the requirements for your space, please e-mail support@cyberwurx.com and ask about power needs.

[edit] Misc

To ensure that you receive important email, invoices and announcements from Cyber Wurx to your inbox, (not bulk or junk folders), please add billing@cyberwurx.com, support@cyberwurx.com, and administration@cyberwurx.com to your address book.

We encourage you to review the TOS from every so often to be apprised of any changes in our policies and procedures. The TOS can be found at: http://www.cyberwurx.com/tos.html

For upgrades, pricing, and account options please visit: http://www.cyberwurx.com/hosting.html