From CyberWurx Customer Wiki

[edit] Options

CyberWurx offers a Storage Area for our customers.

This storage area has three separate Tiers:

• Tier 1 - Per Package Storage - $10-$25 per box*
• Tier 2 - Standard Box Storage - $15-$20 per box**.
• Tier 3 - Shelving Storage - $100 - 180/Month

Each of these Tiers has various qualities that, depending on your needs, may fit your storage needs best at CyberWurx.

*Cost is dependent on size of box.

**Cost is dependent on size and type of shipped materials

[edit] How it Works!

After you send us a package, your materials will go to the area we refer to as Shipping In. Shipping in is a catch-all for all of our customers who send us materials, so that package contents are easily and quickly available for use. All packages are left in Shipping In for two (2) weeks. The shipment contents are left in the box, which is labeled with your username, the box description, and the date received.

After two weeks has passed, there are three different paths your package may take, depending on what sort of Storage Plan you have purchased from us.

Tier 1 or Default Storage customers will simply have their box moved to our Storage Area, where it will be kept until the contents are used. At this point, you can be billed for storage of your package, and you will receive a letter informing you of this. Until the contents of the package are used, you will be billed monthly for the storage of that item.

Tier 2 or Boxed Storage will see your package unpacked, if within our size restrictions, and the contents placed in your designated storage container. No additional fees are leveraged for any items that go into the box, which is billed for on a monthly basis. Oversized boxes will be kept packaged, stored and billed separately from your standard receptacle(s). You will be notified if your box is oversized and billed separately from your pre-purchased storage, at a discounted rate.

Tier 3 or Shelf Storage will see your package unpacked, if within our size restrictions, and the contents place in the appropriate receptacle in your designated storage area. No additional fees are leveraged for any items that go into that area, which is billed for on a monthly basis. Oversized boxes will be kept packaged, stored and billed separately from your standard receptacle(s). You will be notified if your box is oversized and billed separately from your pre-purchased storage, at a discounted rate. Some examples of oversized items would be servers, rails, switches, PDUs, etc.

[edit] Storage Plans

[edit] Tier 1 Storage

This is our default storage option, which any customer with items in our datacenter will be subject to. This standard procedure will bill per shipped box that is sent to us. Items are not unpacked, and are held for you until you are ready to use the contents. After the two week grace period for new items shipped in, you will be charged a monthly fee per box, which will be assessed by the size category it fits in. The minimum cost of this storage is $15/box, but would not exceed $25/box except in extreme situations.

[edit] Tier 2 Storage

Our second option will allow you to lease your own assigned storage box, with the dimensions of 10”x12”x15”. These storage boxes are available for $15/month. After a two week wait period, we will go ahead and move the contents of any package still in our Shipping In area to that box, if the contents fit. Packages that contain larger materials will be charged individually, but would not exceed $20/box except in extreme situations.

[edit] Tier 3 Storage

Our third option will allow you to purchase an area of shelving on which you can store your hardware and other items. Boxes for items will be provided. This will allow you some further flexibility in the types of items stored in this area, although server-sized boxes and larger will still be stored at a per-box rate, as well as any overflow that does not fix in the space provided. Half Shelves are an average of 20 cubic feet of storage space. This option is $100/month. Full shelves are an average of 40 cubic feet of storage space, and are charged at $180/month.

[edit] Frequently Asked Questions

• What happens if I use more space than I have purchased?

We have designed our storage system to be forgiving and our storage area to be as flexible as possible. If we move your package from the Shipping In area and we find that you do not have space in your Standard Box or Shelving Area, we will create a new storage Box for you and send you an e-mail to advise you of your options. There is a two week grace period between the time we move your package from our Shipping In area to the Storage Area; additionally, we give a second two week grace for materials that do not fit into your assigned area. This should allow you time to make decisions in regard to the materials you keep with us.

• Why will you not store my new unracked servers on my shelf?

There are several reasons why we cannot feasibly store large amounts of unracked servers in our storage area. First, we would hope that the majority of the servers sent to the datacenter are done so with the intention of putting them into production. Second, a large amount of large, heavy machinery could possibly over weigh our shelves, industrial grade as they might be; they are also difficult to store efficiently in the space provided, and to be moved around by our technicians more than necessary. We hope you find this reasonable as it is the best solution to efficient storage we have come to.