Shipping to and from the data centers
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| - | = How to Ship Packages to Our Facilities = | ||
| - | If you want to ship servers or packages to our facility please follow the following procedure. | ||
| - | == Submit a ticket == | ||
| - | Please sign into the [http://customer.cyberwurx.com Customer Center] and submit a service request stating that you are shipping X package. | ||
| - | |||
| - | Be sure to include: | ||
| - | *Any tracking numbers | ||
| - | *The package contents | ||
| - | *The package weight | ||
| - | *Estimated date of arrival | ||
| - | |||
| - | == Shipping information == | ||
| - | Please ship packages to our 56 marietta facility. '''EVEN IF YOU ARE SHIPPING FOR 55 MARIETTA''' | ||
| - | *Make sure your username is written somewhere on the package for quick retrieval. | ||
| - | '''PLEASE NOTE: 2 post relay racks can not use 4 post rails. We can not store these and they will be discarded with the packaging materials.''' | ||
| - | <pre> | ||
| - | Cyber Wurx | ||
| - | 56 Marietta Street, 4th Floor | ||
| - | Atlanta, GA 30303 | ||
| - | </pre> | ||
| - | |||
| - | = Shipping from the datacenters = | ||
| - | If you need servers shipped back to you please note the following procedure. | ||
| - | |||
| - | == Submit a ticket == | ||
| - | Please submit a ticket using the [http://customer.cyberwurx.com Customer Center] stating exactly which hardware you need shipped. | ||
| - | |||
| - | Please include the address you want it shipped to. | ||
| - | |||
| - | We handle the shipping and will bill the costs to your next invoice. | ||
| - | |||
| - | === Canceling Customers === | ||
| - | If you are a canceling customer, you will be invoiced the costs and you will need to pay before we ship the packages. | ||
| - | |||
| - | [[Category:Colocation]] | ||
| - | [[Category:Unmanaged Dedicated]] | ||
| - | [[Category:Managed Dedicated]] | ||
