Traceroute

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How to Submit a Traceroute

Windows

Please open your command prompt by going to: 

Start -> run -> type out: cmd :hit enter:

Now type the following: 

tracert mydomainhere >trace.txt
  • Please change mydomainhere to domain or IP you wish to trace to.

Now, open trace.txt in Notepad (or another text editor) and copy/paste the text into the ticket. It is vastly preferable to copy and paste the text into the ticket body, rather than sending it as an attachment.

Linux/Mac

Open your command terminal and type the following command: 

traceroute mydomainhere
  • Please change mydomainhere to what domain is having an issue.

Copy and paste the text into the ticket.

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