Traceroute
From CyberWurx Customer Wiki
How to Submit a Traceroute
Windows
Please open your command prompt by going to:
Start -> run -> type out: cmd :hit enter:
Now type the following:
tracert mydomainhere >trace.txt
- Please change mydomainhere to domain or IP you wish to trace to.
Now, open trace.txt in Notepad (or another text editor) and copy/paste the text into the ticket. It is vastly preferable to copy and paste the text into the ticket body, rather than sending it as an attachment.
Linux/Mac
Open your command terminal and type the following command:
traceroute mydomainhere
- Please change mydomainhere to what domain is having an issue.
Copy and paste the text into the ticket.