Traceroute
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| Copy and paste the text into the ticket. | Copy and paste the text into the ticket. | ||
| - | *Please note: Most attachments sent to us can not be viewed. | + | |
| + | [[Category: Colocation]] | ||
| + | [[Category: Managed Virtual]] | ||
| + | [[Category: Managed Dedicated]] | ||
| + | [[Category: Unmanaged Dedicated]] | ||
| + | [[Category: Control Panel]] | ||
Current revision
How to Submit a Traceroute
Windows
Please open your command prompt by going to:
Start -> run -> type out: cmd :hit enter:
Now type the following:
tracert mydomainhere >trace.txt
- Please change mydomainhere to domain or IP you wish to trace to.
Now, open trace.txt in Notepad (or another text editor) and copy/paste the text into the ticket. It is vastly preferable to copy and paste the text into the ticket body, rather than sending it as an attachment.
Linux/Mac
Open your command terminal and type the following command:
traceroute mydomainhere
- Please change mydomainhere to what domain is having an issue.
Copy and paste the text into the ticket.
