Traceroute

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Cwadmin (Talk | contribs)
(New page: = How to Submit a Traceroute = == Windows == Please open your command prompt by going to: Start -> run -> type out: cmd :hit enter: Now type the following: tracert mydomainhere *Please ...)
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Current revision (17:26, 14 September 2009) (edit) (undo)
Cwadmin (Talk | contribs)

 
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Now type the following: Now type the following:
- tracert mydomainhere+ tracert mydomainhere >trace.txt
-*Please change mydomainhere to what domain is having an issue.+*Please change mydomainhere to domain or IP you wish to trace to.
-Copy and paste the text into the ticket.+Now, open trace.txt in Notepad (or another text editor) and copy/paste the text into the ticket. It is vastly preferable to copy and paste the text into the ticket body, rather than sending it as an attachment.
-*Please note: Most attachments sent to us can not be viewed.+
== Linux/Mac == == Linux/Mac ==
Line 17: Line 16:
Copy and paste the text into the ticket. Copy and paste the text into the ticket.
-*Please note: Most attachments sent to us can not be viewed.+ 
 +[[Category: Colocation]]
 +[[Category: Managed Virtual]]
 +[[Category: Managed Dedicated]]
 +[[Category: Unmanaged Dedicated]]
 +[[Category: Control Panel]]

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How to Submit a Traceroute

Windows

Please open your command prompt by going to:

Start -> run -> type out: cmd :hit enter:

Now type the following:

tracert mydomainhere >trace.txt
  • Please change mydomainhere to domain or IP you wish to trace to.

Now, open trace.txt in Notepad (or another text editor) and copy/paste the text into the ticket. It is vastly preferable to copy and paste the text into the ticket body, rather than sending it as an attachment.

Linux/Mac

Open your command terminal and type the following command:

traceroute mydomainhere
  • Please change mydomainhere to what domain is having an issue.

Copy and paste the text into the ticket.

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