Traceroute
From CyberWurx Customer Wiki
(Difference between revisions)
| Revision as of 23:53, 25 October 2007 (edit) Cwadmin (Talk | contribs) m (Protected "Traceroute" [edit=sysop:move=sysop]) ← Previous diff |
Revision as of 14:53, 27 February 2008 (edit) (undo) Cwadmin (Talk | contribs) (→Windows) Next diff → |
||
| Line 5: | Line 5: | ||
| Now type the following: | Now type the following: | ||
| - | tracert mydomainhere | + | tracert mydomainhere >trace.txt |
| - | *Please change mydomainhere to what domain is having an issue. | + | *Please change mydomainhere to domain or IP you wish to trace to. |
| - | Copy and paste the text into the ticket. | + | Now, open trace.txt in Notepad (or another text editor) and copy/paste the text into the ticket. It is vastly preferable to copy and paste the text into the ticket body, rather than sending it as an attachment. |
| - | *Please note: Most attachments sent to us can not be viewed. | + | |
| == Linux/Mac == | == Linux/Mac == | ||
Revision as of 14:53, 27 February 2008
How to Submit a Traceroute
Windows
Please open your command prompt by going to:
Start -> run -> type out: cmd :hit enter:
Now type the following:
tracert mydomainhere >trace.txt
- Please change mydomainhere to domain or IP you wish to trace to.
Now, open trace.txt in Notepad (or another text editor) and copy/paste the text into the ticket. It is vastly preferable to copy and paste the text into the ticket body, rather than sending it as an attachment.
Linux/Mac
Open your command terminal and type the following command:
traceroute mydomainhere
- Please change mydomainhere to what domain is having an issue.
Copy and paste the text into the ticket.
- Please note: Most attachments sent to us can not be viewed.
