Welcome - Revision history

Cwadmin: /* Support/Consulting Fees */

2014-02-24T14:56:39Z

Support/Consulting Fees

←Older revision		Revision as of 14:56, 24 February 2014
Line 93:		Line 93:

	==Support/Consulting Fees==		==Support/Consulting Fees==
-	: Support or consulting outside the scope of [[#Support \| what is included in your account type]] is available, but will incur our standard $1.00/minute Billable Time labor fee.	+	: Support or consulting outside the scope of [[#Support \| what is included in your account type]] is available, but will incur our standard $75/hour ($1.25/minute) Billable Time labor fee.

	: If any request you submit would incur this type of fee, our support department will confirm that you are aware of these associated fees before proceeding.		: If any request you submit would incur this type of fee, our support department will confirm that you are aware of these associated fees before proceeding.

Cwadmin: /* Moving Registered Domains to Cyber Wurx's Nameservers */

2013-04-13T18:37:46Z

Moving Registered Domains to Cyber Wurx's Nameservers

←Older revision		Revision as of 18:37, 13 April 2013
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	NS1.CYBERWURX.COM 66.154.0.2		NS1.CYBERWURX.COM 66.154.0.2
-	NS2.CYBERWURX.COM 66.154.0.3	+	NS2.CYBERWURX.COM 66.154.75.200

	In the interim, please use the IP address of the domains for FTP transfers and checking over your new websites.		In the interim, please use the IP address of the domains for FTP transfers and checking over your new websites.

Cwadmin at 17:37, 24 July 2012

2012-07-24T17:37:07Z

←Older revision		Revision as of 17:37, 24 July 2012
Line 1:		Line 1:
		+	[[Image:banner-login.jpg \|center]]
		+
	<big>''Thanks for hosting with Cyber Wurx!''</big>		<big>''Thanks for hosting with Cyber Wurx!''</big>

Cwadmin: /* Shipping to/from the Datacenter */

2012-07-24T13:19:21Z

Shipping to/from the Datacenter

←Older revision		Revision as of 13:19, 24 July 2012
Line 253:		Line 253:
	All packages should be addressed as follows:		All packages should be addressed as follows:
	<pre>		<pre>
-	Cyber Wurx, LLC	+	XYZ Account Name
-	C/O AccountName	+	c/o Cyber Wurx
-	Suite 1600	+	Attn: <your name>
-	55 Marietta Street	+	55 Marietta St
-	Atlanta, GA	+	16th Floor Suite 1600
-	30303	+	Atlanta GA 30303
		+
	</pre>		</pre>
	: '''Shipping Items to the Datacenter'''		: '''Shipping Items to the Datacenter'''

Cwadmin: /* Shipping to/from the Datacenter */

2012-07-24T13:16:04Z

Shipping to/from the Datacenter

←Older revision		Revision as of 13:16, 24 July 2012
Line 249:		Line 249:

	Shipping to and from the datacenter is handled through the Customer Center via the "Send us equipment" and "Have us send you equipment" forms respectively.		Shipping to and from the datacenter is handled through the Customer Center via the "Send us equipment" and "Have us send you equipment" forms respectively.
-	If you are unable to use these forms, or they are not available via your customer	+	If you are unable to use these forms, or they are not available via your Customer Center, then please contact support@cyberwurx.com for details.
		+
		+	All packages should be addressed as follows:
		+	<pre>
		+	Cyber Wurx, LLC
		+	C/O AccountName
		+	Suite 1600
		+	55 Marietta Street
		+	Atlanta, GA
		+	30303
		+	</pre>
	: '''Shipping Items to the Datacenter'''		: '''Shipping Items to the Datacenter'''
	:: Fill out the "Send us Equipment" form via the Customer Center		:: Fill out the "Send us Equipment" form via the Customer Center

Cwadmin: /* Power */

2012-07-24T13:14:22Z

Power

←Older revision		Revision as of 13:14, 24 July 2012
Line 245:		Line 245:

	If you are still uncertain about the requirements for your space, please e-mail support@cyberwurx.com and ask about power needs.		If you are still uncertain about the requirements for your space, please e-mail support@cyberwurx.com and ask about power needs.
		+
		+	==Shipping to/from the Datacenter==
		+
		+	Shipping to and from the datacenter is handled through the Customer Center via the "Send us equipment" and "Have us send you equipment" forms respectively.
		+	If you are unable to use these forms, or they are not available via your customer
		+	: '''Shipping Items to the Datacenter'''
		+	:: Fill out the "Send us Equipment" form via the Customer Center
		+	:::: If your package is not clearly addressed as per the instructions in the shipping form, <b>Cyber Wurx will refuse the package.</b>
		+	:::: If we have not received a "Send us Equipment" form, <b>Cyber Wurx may refuse the package</b>.
		+	:::: Due to space limitations, we '''cannot''' hold packages for customers for more than two weeks.
		+	::::: If instructions have not been provided two weeks after an item's arrival, that item will be moved to long-term customer storage and a '''$10/month/package storage fee''' will be applied to the account.
		+
		+	: '''Shipping Items from the Datacenter'''
		+	:: Fill out the "Have us Send You Equipment" form via the Customer Center
		+	:::: We use FedEx as a carrier for shipping and equipment packaging services. If you wish to use another carrier, please make arrangements for them to package and pick up the equipment from our facility.
		+	:::: Shipping costs will be billed to your account
		+	:::: For insurance and liability reasons, Cyber Wurx staff will not package customer equipment.

Cwadmin: /* Shipping to/from the Datacenter */

2012-07-24T13:14:03Z

Shipping to/from the Datacenter

←Older revision		Revision as of 13:14, 24 July 2012
Line 45:		Line 45:
	Make sure to watch your MRTG stats for overages!		Make sure to watch your MRTG stats for overages!

-	==Shipping to/from the Datacenter==

-	Shipping to and from the datacenter is handled through the Customer Center via the "Send us equipment" and "Have us send you equipment" forms respectively.
-	If you are unable to use these forms, or they are not available via your customer
-	: '''Shipping Items to the Datacenter'''
-	:: Fill out the "Send us Equipment" form via the Customer Center
-	:::: If your package is not clearly addressed as per the instructions in the shipping form, <b>Cyber Wurx will refuse the package.</b>
-	:::: If we have not received a "Send us Equipment" form, <b>Cyber Wurx may refuse the package</b>.
-	:::: Due to space limitations, we '''cannot''' hold packages for customers for more than two weeks.
-	::::: If instructions have not been provided two weeks after an item's arrival, that item will be moved to long-term customer storage and a '''$10/month/package storage fee''' will be applied to the account.
-
-	: '''Shipping Items from the Datacenter'''
-	:: Fill out the "Have us Send You Equipment" form via the Customer Center
-	:::: We use FedEx as a carrier for shipping and equipment packaging services. If you wish to use another carrier, please make arrangements for them to package and pick up the equipment from our facility.
-	:::: Shipping costs will be billed to your account
-	:::: For insurance and liability reasons, Cyber Wurx staff will not package customer equipment.

	==Password Retrieval==		==Password Retrieval==

Cwadmin: /* Shared Colocation Clients */

2012-07-24T12:40:07Z

Shared Colocation Clients

←Older revision		Revision as of 12:40, 24 July 2012
Line 240:		Line 240:
	:::Shelf rental is intended as a last and temporary solution, and will be priced as such.		:::Shelf rental is intended as a last and temporary solution, and will be priced as such.

-	You '''cannot leave their servers in the rack unsecured,''' as this causes a danger and liability to not only your systems, but those of the systems around you.	+	You '''cannot leave servers in the rack unsecured,''' as this causes a danger and liability to not only your systems, but those of the systems around you.

	==Power==		==Power==

Cwadmin: /* Shared Colocation Clients */

2012-07-24T12:39:56Z

Shared Colocation Clients

←Older revision		Revision as of 12:39, 24 July 2012
Line 231:		Line 231:
	* 1 x RPC Port		* 1 x RPC Port

-	Shared Colocation Customers are free to rack their systems in whatever manner they see fit.	+	You are free to rack your systems in whatever manner you see fit.
-	::'''Any racking method that makes the surrounding u-space unusable will result in the account being charged as if it were utilizing that additional u-space.'''	+	::'''Any racking method that makes the surrounding u-space unusable will result in you being charged as if it were utilizing that additional u-space.'''

-	Shared colocation space uses '''4 post unthreaded cabinets,''' so please be sure any mounting equipment you intend to utilize is compatible with this rack type.	+	Our rackspace uses '''4 post unthreaded cabinets,''' so please be sure any mounting equipment you intend to utilize is compatible with this rack type.
	::''If you are unsure, please don't hesitate to e-mail support@cyberwurx.com.''		::''If you are unsure, please don't hesitate to e-mail support@cyberwurx.com.''
-	Shared colocation Customers are expected to supply their own mounting equipment, with the exception of cage nuts, which will be provided.	+	You are expected to supply their own mounting equipment, with the exception of cage nuts, which will be provided.
-	::If, for some reason, a shared colo customer does not (or is not able to) bring the proper equipment to rack their own systems, Cyber Wurx can rent rudimentary shelves until the customer can implement a better mounting solution. However, these shelves require roughly 3u of space to mount. As stated previously, this will apply towards additional space required for mounting equipment. (if a 1u shared colocation customer requires shelves, he will be charged for the additional 2u).	+	::If, for some reason, you do not (or are not able to) bring the proper equipment to rack your systems, Cyber Wurx can rent rudimentary shelves until you can implement a better mounting solution. However, these shelves require roughly 3u of space to mount. As stated previously, this will apply towards additional space required for mounting equipment. (if a 1u shared colocation customer requires shelves, he will be charged for the additional 2u).
	:::Shelf rental is intended as a last and temporary solution, and will be priced as such.		:::Shelf rental is intended as a last and temporary solution, and will be priced as such.

-	Shared Colocation Customers '''cannot leave their servers in the rack unsecured,''' as this causes a danger and liability to not only their systems, but those of the systems around them.	+	You '''cannot leave their servers in the rack unsecured,''' as this causes a danger and liability to not only your systems, but those of the systems around you.

	==Power==		==Power==

Cwadmin: /* Shared Colocation Clients */

2012-07-24T12:37:22Z

Shared Colocation Clients

←Older revision		Revision as of 12:37, 24 July 2012
Line 227:		Line 227:

	===Shared Colocation Clients===		===Shared Colocation Clients===
		+	Shared Colocation Accounts are allocated the following for network and power:
		+	* 1 x Netdrop
		+	* 1 x RPC Port
		+
	Shared Colocation Customers are free to rack their systems in whatever manner they see fit.		Shared Colocation Customers are free to rack their systems in whatever manner they see fit.
	::'''Any racking method that makes the surrounding u-space unusable will result in the account being charged as if it were utilizing that additional u-space.'''		::'''Any racking method that makes the surrounding u-space unusable will result in the account being charged as if it were utilizing that additional u-space.'''